Our main modes of transportation: USPS, UPS, FedEx, DHL, etc.

All orders from American customers are freight free!

At present, our customers are mainly concentrated in the United States. Therefore, we store a large number of dolls in the warehouse in the United States. All orders to the U.S. shipping address will be sent from the U.S. warehouse. The delivery time is about 3-5 working days, free of freight!

In addition to supporting the distribution in the United States, we can also ship to other countries, but we will charge additional freight. When you add the product to the shopping cart, the additional freight will be automatically calculated and displayed on your shopping cart page. The freight charged by different countries will be different.

Other countries currently supporting distribution:

France, Australia, Canada, Norway, Germany, United Kingdom, Italy, Sweden, Denmark, Poland, Greece, Austria, Mexico.

Please note: if your address is not within the delivery range, you can still contact us by email: info@idolsdoll.com We will try our best to help you!

Complete order delivery process

1. Once you pay for the order, you will immediately receive our order confirmation email, which will list the details of the products you ordered.

2.Then we will have an order processing time of 2 working days. We will process all your orders within 2 working days (weekends and holidays are not considered working days). If you find the wrong delivery address during order processing, please send us an email immediately: info@idolsdoll.com to tell us the correct shipping address. We will not be able to change the address once the goods arrive.

3. We will send your goods immediately after the order is processed. You will also receive an email containing a link to track the status of the shipment. You can easily track the latest transportation status of your goods by clicking on the link. With this real-time logistics status tracking link, you can predict when your goods will arrive, wait for delivery at home, or contact the courier to change the delivery time.

What is order processing time?

After receiving your order, each commodity will undergo strict quality control to ensure the quality of the product.

The buyer shall bear the following conditions:

1. Except shipping to the United States, orders from other countries may be required to pay customs duties by the buyer’s local customs, which will be paid by the buyer.

2. The expenses arising from the buyer’s delay in delivery or change of address shall be borne by the buyer.

3. The buyer shall bear the expenses arising from cancellation or midway return due to personal reasons.

4. The expenses incurred due to the buyer providing the wrong delivery address shall be borne by the buyer.

Important

Please be sure to leave your correct telephone number when placing an order on our website, since our courier may contact you in advance to ensure that you can sign for the express at home when preparing to deliver your goods. Or they may contact you by phone if you have any problems with your order. Leaving an invalid phone number may cause your order delivery to fail.